A single, elegant online platform connecting discerning travelers with its finest hotels for weddings, honeymoons, and special events. This UK-based luxury travel company curates exceptional experiences through five unique brands, each with its own distinct focus.
Backstory
In 2015, a UK-based luxury travel business, now known as BestAtTravel, came to us with a bold vision: to revamp its website and unify several separate brands under a single, modern platform. Previously called TravelDay, the client operated five subsidiary brands, each offering luxury hotel bookings for weddings, honeymoons, and special events. The goal was to create a cohesive, seamless experience for high-end clients, while still keeping the brands distinct and hiding the fact that all properties came from a single owner.
The main challenge lay in synchronizing bookings across multiple brands in real-time. Any reservation on one brand’s site had to be instantly reflected on the others, without tipping off users about the shared inventory. Key challenges included:
Real-Time Synchronization:
Even tiny delays in updating availability across sites (like 0.03 seconds instead of 0.01 seconds) could lead to issues, impacting the experience for discerning clients.
Time Zone Management:
Customers booking from different time zones needed to see accurate availability, which made ensuring precise, up-to-date information essential.
Preventing Booking Collisions:
Despite safeguards, occasional booking conflicts would arise, especially during peak traffic. To manage these, we provided 24/7 support and steadily refined the system to make it more robust over time.
Custom Booking Logic and Inventory Sync:
We built a booking system that handled real-time updates across multiple sites, allowing the client to maintain separate brands while sharing a single inventory.
Automated Pricing and Availability Adjustments:
The backend automatically updated availability to reflect bookings across platforms, preventing overlaps and minimizing user confusion.
Continuous Monitoring and Support:
We set up real-time monitoring to catch issues early and provided 24/7 support until the system was fully stable.
The unified BestAtTravel platform launched successfully, delivering measurable improvements:
99.8% Reduction in Booking Conflicts:
By the project’s end, the system achieved nearly perfect synchronization, minimizing client complaints and reinforcing trust.
37% Increase in Customer Retention in Year One:
Thanks to the updated booking experience, more customers returned to book again, driving steady growth for the new, unified brand.
Conclusion
Our seven-year collaboration with BestAtTravel transformed a fragmented system into a seamless, high-performance platform. With this success, BestAtTravel now stands as a trusted name in luxury travel, providing clients with the smooth, reliable experience they expect.
A full-fledged CRM for rental teams simplifying landlord and tenant communication, property lease, and payments. The system is now dominating the NYC market with more plans for market expansion.
A mobile and web application helping to estimate the profit from selling or leasing the property and calculate the ROI. The product has managed to dominate the French real estate market by providing the fastest and most accurate estimates.
Thanks for contacting us!
We will get in touch with you shortly.